Legal Information

Warranties and Guarantees

We are a CEC Approved Solar Retailer and our Solar PV Sale and Installation Contract provides detailed information about the Warranties and Guarantees that we must provide to you for solar installations.

Briefly, we guarantee:

(a)  our workmanship, and the workmanship of our contractors, in installing the system; and

(b)  the operation and performance of the system,

will be free from fault or defect for a period of 5 years commencing on the date the system is installed (Guarantee Period), and we will repair any such default or defect notified to us within the Guarantee Period, including by replacing all or part of the System where necessary, within a reasonable timeframe at no cost to you

This guarantee is additional to any other guarantee or warranty you may have:

(a)  from the manufacturer of the products in your system; or

(b)  under any applicable law, including the Australian Consumer Law

For full details of our Warranties and Guarantees please refer to:

Solar PV Sale and Installation Contract - Clause 11: System Guarantees and Services

Refunds

As a CEC Approved Solar Retailer we want you to be 100% happy with your system. If for some reason you are not happy with your system then we may be able to provide a refund to you. There are various conditions that apply to refunds and these conditions are specified in detail in our Solar PV Sale and Installation Contract and the CEC Approved Solar Retailer Code of Conduct.

For full details of our Refunds please refer to:

Solar PV Sale and Installation Contract - Clause 4: Refunds

CEC Solar Retailer Code of Conduct - Clause 2.2.3 and 2.2.4 Refunds

Privacy & Terms of Use

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Clean Energy Council

We are a CEC Approved Solar Retailer, we use CEC Accredited Designers & Installers for all installations, and we are signatory to the CEC Best Practice Charter for Renewable Energy Developments for our major solar projects.

Find out more about our CEC accreditation and CEC Approved Solar Retailer status.